Privacy policy

Privacy Policy

Last updated: 24 September 2026

Introduction

FP Design respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, contact us, create an account, place an order, request a custom product or otherwise interact with FP Design.

Information We Collect

Depending on how you interact with FP Design, we may collect information including:

Your name
Email address
Phone number
Billing and shipping addresses
Order and transaction information
Order history
Personalisation details supplied for custom products
Photographs, images, logos, artwork, names, wording or other information you provide for personalised products
Communications you send to us
Device, browser and website usage information
Information collected through cookies and similar technologies

Payment information is processed through our payment providers. FP Design does not directly store your full credit or debit card details.

How We Use Your Information

We may use your information to:

Process, create and fulfil your orders
Produce personalised and custom products
Process payments
Arrange shipping and delivery
Communicate with you regarding your order
Respond to enquiries and provide customer support
Maintain appropriate business and transaction records
Improve our website, products and services
Detect, investigate and prevent fraud or misuse
Meet legal, regulatory and taxation requirements
Send marketing communications where you have consented to receive them

Personalisation Files & Customer-Supplied Content

When you provide photographs, artwork, logos, names, wording or other content for a personalised product, we use that information for the purpose of designing, producing and fulfilling your order and communicating with you about that order.

Please ensure that you have permission to provide and use any photographs, artwork, logos or other content supplied to FP Design.

Shopify & Service Providers

Our online store is hosted using Shopify.

In operating our store, we may use third-party service providers that assist with services such as:

Website and e-commerce services
Payment processing
Shipping and delivery
Email and customer communications
Website analytics
Marketing and advertising
Fraud prevention
Business administration

These providers may receive or process information where reasonably necessary to provide their services.

Some service providers may process or store information outside Australia and their handling of information may also be governed by their own privacy policies.

Payment Information

Payments are processed through secure third-party payment providers.

FP Design does not directly store your complete payment card details. Payment providers process payment information according to their own security and privacy practices.

Cookies & Website Technologies

Our website may use cookies and similar technologies to operate the store and improve your experience.

These technologies may be used to:

Keep the website functioning correctly
Remember customer preferences
Understand how visitors use our website
Analyse website traffic and performance
Help prevent fraud
Support advertising and marketing where applicable

Your browser may allow you to block or delete cookies. Disabling some cookies may affect how certain parts of the website function.

Marketing Communications

We may send you marketing emails or other electronic marketing communications where you have consented to receive them or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication.

Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to an order or transaction.

Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Access & Correction

You may contact FP Design if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate.

Retention of Information

We may retain order, transaction and customer information for as long as reasonably necessary for the purposes for which it was collected, to operate our business, resolve disputes and meet applicable legal, accounting and taxation requirements.

Information that is no longer reasonably required may be deleted or securely disposed of where appropriate.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

FP Design is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.