Refund & Returns Policy

At FP Design, many of our products are personalised or custom-made specifically for you. Please review all personalisation details carefully before submitting your order.

Personalised & Custom-Made Products

Because personalised and custom-made products are created specifically to your requirements, we do not accept returns, exchanges or refunds for change of mind.

We are also unable to provide a refund or replacement where an error results from information supplied incorrectly by the customer, including:

• Incorrect spelling, names or dates

• Incorrect sizing, colours or other selections

• Incorrect images, artwork or custom information supplied by the customer

Please check all information carefully before completing your order.

Where FP Design has made an error in producing your personalised item, please contact us so we can resolve the issue.

Damaged, Faulty or Incorrect Items

We take care when creating, checking and packaging your order. However, if your item arrives damaged, faulty, significantly different from what you ordered, or you receive an incorrect item, please contact FP Design as soon as reasonably possible.

Where possible, please provide:

• Your order number

• Clear photographs showing the issue

• A brief description of the problem

This information helps us assess the issue and resolve it as quickly as possible.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances and whether the failure is major or minor.

Returns

Please contact FP Design before returning an item so we can provide appropriate instructions.

Where an item is confirmed to have a problem covered by Australian Consumer Law, reasonable return costs will be handled in accordance with your rights under Australian Consumer Law.

Contact Us

If there is a problem with your order, please contact FP Design with your order details and information about the issue. We will work with you to resolve the matter as quickly as reasonably possible.