SHIPPING POLICY

Last updated: 24 September 2026

Thank you for shopping with FP Design. Many of our products are personalised or custom-made specifically for you, so some orders require production time before they are ready to be dispatched.

This Shipping Policy explains how we process and deliver orders placed through the FP Design online store.

SHIPPING AREA

FP Design currently ships orders within Australia.

If international shipping becomes available in the future, available destinations and applicable shipping charges will be displayed at checkout.

LOCAL PICKUP

FP Design does not currently offer local pickup.

All orders placed through our online store must be shipped to the delivery address provided at checkout.

ORDER PROCESSING & PRODUCTION TIMES

Many FP Design products are made, printed, personalised or customised after an order is placed.

Processing and production times may therefore vary depending on the product, quantity ordered and level of personalisation required.

Any processing or production timeframe displayed on a product page is an estimate unless expressly stated otherwise.

Please note that production time and shipping time are separate.

Shipping time begins after your order has been completed and dispatched.

If an unexpected issue is likely to cause a significant delay in producing your order, FP Design will make reasonable efforts to contact you using the details provided with your order.

PERSONALISED ORDERS

Please carefully check all names, dates, spelling, images, artwork, colours, sizes and other personalisation information before submitting your order.

Personalised orders may require additional production time.

If we require clarification or additional information before we can produce your order, processing may be delayed until we receive the required information from you.

SHIPPING COSTS

Shipping charges are calculated or displayed at checkout before payment is completed.

Shipping costs may vary depending on factors including:

• The size and weight of your order

• Your delivery location

• The shipping service selected

• The number or type of products ordered

Any applicable shipping charge will be shown before you complete your purchase.

DELIVERY ESTIMATES

Estimated delivery times provided by FP Design, Shopify, Australia Post or another delivery provider are estimates only unless expressly stated otherwise.

Actual delivery times may vary depending on your location, the delivery service selected and circumstances affecting the carrier's network.

Delivery estimates do not include FP Design's production or processing time unless specifically stated.

ORDER TRACKING

Where tracking is available for your selected shipping service, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

DELIVERY DELAYS

Occasionally deliveries may take longer than expected due to circumstances such as carrier delays, severe weather, peak delivery periods or other events outside FP Design's reasonable control.

If your order has not arrived within a reasonable period after its expected delivery date, please contact FP Design so we can assist in investigating the delivery.

Where FP Design becomes aware of a significant delay affecting your order, we will make reasonable efforts to provide you with updated information.

INCORRECT OR INCOMPLETE DELIVERY ADDRESSES

Customers are responsible for checking that the shipping address provided at checkout is complete and accurate.

If you notice an error in your delivery address, please contact FP Design as soon as possible.

We may be able to update the address if your order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change its delivery address.

If an order is returned to FP Design because an incorrect or incomplete address was supplied by the customer, reasonable additional shipping charges may apply before the order is resent, where permitted by law.

RETURNED OR UNCLAIMED PARCELS

If a parcel is returned to FP Design because it was unclaimed, could not be delivered, or the delivery details supplied were incorrect, we will contact you where reasonably possible.

Additional shipping charges may apply if you request that the order be sent again, except where the failed delivery resulted from an error by FP Design or where otherwise required by law.

LOST PARCELS

If tracking indicates that your parcel may be lost or your order has not arrived within a reasonable period, please contact FP Design.

We may need to investigate the delivery with the relevant postal or courier provider before determining the appropriate resolution.

Where an order cannot be delivered within the required or a reasonable timeframe, any remedy will be provided in accordance with applicable Australian Consumer Law.

DAMAGED ITEMS

We take reasonable care when preparing and packaging orders.

If your order arrives damaged, please contact FP Design as soon as reasonably possible.

Where possible, please provide:

• Your order number

• Photographs of the damaged product

• Photographs of the packaging

• A brief description of the damage

These details help us assess the issue and, where appropriate, raise the matter with the delivery provider.

Depending on the circumstances, an appropriate remedy may include repair, replacement or refund in accordance with Australian Consumer Law and our Refund & Returns Policy.

MULTIPLE ITEMS IN ONE ORDER

Where possible, items ordered together may be shipped together.

In some circumstances, an order may be sent in more than one parcel. If this occurs, you may receive separate tracking information for each shipment where tracking is available.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Consumer guarantees apply automatically to eligible purchases and cannot be removed by a store policy.

CONTACT US

If you have questions about shipping, delivery or an existing order, please contact:

FP Design

Email: FPDesign.au@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Ordering in bulk? If shipping isn’t available at checkout, contact us at FPDesign.au@gmail.com for a postage quote. Please include the products, quantities and delivery postcode so we can confirm the shipping cost before payment.